Terms and Conditions

1. Who can use eddy

You must be at least 18 and able to enter a binding contract. One account per person. You are responsible for everything that happens under your login.

2. What eddy is — and is not

eddy is an online marketplace. The sales contract for an item is concluded between the seller and the buyer. eddy does not own, inspect or ship items and is not a party to the sale, except where we expressly act (for example when we refund under Buyer Protection or decide a dispute). eddy provides registration, listings, search, messaging, ordering, payment infrastructure, payouts, reviews, Buyer Protection, dispute resolution, moderation and reporting.

3. In-person pickup and deals outside eddy

If you meet in person or pay outside eddy (bank transfer, cash, another app), we are not able to protect you: Buyer Protection, Seller Protection, dispute handling and refunds apply only to orders paid through eddy. Keep the conversation and the payment on eddy.

4. Counterfeits — zero tolerance

• Banned outright: counterfeit items, unauthorised replicas and any goods designed to mislead buyers into thinking they are genuine — whether or not the listing admits it.
• No "dupe" slang: using words such as "dupe", "replica", "inspired by", "AAA", "1:1" or "mirror" next to a brand name, trademark or logo is treated as an attempt to trick buyers and the listing is removed.
• Consequences for sellers: listing removal, account restrictions, and permanent suspension for repeat or serious cases. Proceeds may be withheld to refund buyers, and we cooperate with brands and authorities where the law requires.

5. Private and business sellers

Members declare whether they sell as a private person or as a business (companies, sole traders, professional resellers). Business sellers must provide their legal name, registration number, VAT ID where applicable and registered address, which are displayed to buyers. Consumer-protection law — including the 14-day right of withdrawal and the legal guarantee — applies to purchases from business sellers. See the Seller Terms.

6. Listing and selling

Listings must be accurate, use your own photos of the actual item and state all defects. You confirm you own the item and may sell it. Auctions are binding for both sides once a bid is placed. When your item sells you must ship it within 5 days with tracking. Payment outside eddy is not allowed and voids Buyer Protection.

You may not list anything on the Prohibited Items list. We remove listings that break the rules and tell you why; you can appeal.

7. Buying and Buyer Protection

When you buy through eddy you pay the item price, shipping and a Buyer Protection fee (currently 5% of the item price + $0.70). We hold the item price until you confirm delivery or 3 days pass after delivery. If the item does not arrive or is significantly not as described, open a request within 2 days of delivery and we refund you — item, shipping and fee.

8. Auctions

A bid is a binding offer to buy at that price. The highest bid when the auction ends wins; the winner must complete checkout within 48 hours or the seller may relist. Bids placed in the last 2 minutes extend the auction by 2 minutes. Shill bidding (bidding on your own items directly or through others) leads to a permanent ban.

9. Offers and the cart

Offers accepted in chat are binding for 48 hours. Items in a cart are not reserved until paid.

10. Payments and payouts

Payments are processed by our payment partner; eddy does not hold customer money in its ordinary company account. Seller proceeds appear in the eddy Balance as Pending, then Available when the order completes, and can be withdrawn to a bank account (IBAN/SEPA or US) or debit card in the seller's name. We may hold funds while a dispute is open or fraud is suspected.

11. Fees

Listing is free. Buyers pay the Buyer Protection fee and shipping. Where a seller commission applies it is shown before you list. We give at least 30 days' notice before changing fees.

12. Cancellations, returns and refunds

Buyers may cancel if the seller has not shipped within 5 days. Refunds and returns follow the Refund Policy; disputes follow the Dispute Policy. Both form part of these Terms.

13. Community rules and enforcement

Follow the Community Guidelines. We may warn, restrict, suspend or ban accounts that break them, and withhold payouts related to fraudulent orders. Every enforcement decision states its reason and can be appealed from Settings → Security. Business sellers receive the statement of reasons required by the P2B Regulation.

14. Illegal content (DSA)

Anyone can report illegal content through the notice & action form. We review notices diligently, decide, and inform both the reporter and the author with reasons. Decisions can be appealed through our internal complaint system.

15. Content and licence

You keep ownership of the photos and text you post and grant eddy a worldwide, royalty-free licence to use them to operate and promote the marketplace.

16. Liability

eddy is provided "as is". Because sales contracts are between members, eddy is not liable for the items themselves. To the extent permitted by law our liability to you is limited to the fees you paid eddy in the 12 months before the claim. Nothing here limits liability that cannot be limited by law, including consumer rights.

17. Disputes and governing law

These Terms are governed by the laws of the Czech Republic. Consumers may bring proceedings in their country of residence and may use the Czech Trade Inspection Authority (ČOI, coi.cz) for out-of-court resolution or the EU ODR platform (ec.europa.eu/odr). Business sellers may use the mediation route described in the Seller Terms.

18. Changes and termination

We may update these Terms with at least 15 days' notice (30 days for business sellers) by email or in the app. You may close your account at any time from Settings.

19. Contact

eddy s.r.o., Šmahova 1244/112, 627 00 Brno-Slatina, Czechia · legal@eddy.market. See the Imprint for registration details.