How can we help?

Credits are money on your eddy balance that can only be spent here — goodwill from support, or a refund you chose to keep as credit. They are applied first at checkout (tick "Use my eddy credits"); a card covers whatever is left. Credits cannot be withdrawn to a bank.

Every order paid through eddy is covered. Your payment is held by eddy until you confirm the item arrived as described. If it never arrives, or is significantly different from the listing, open a request within 2 days of delivery and we will refund you in full — item, shipping and fee.

Yes. Open the item and tap "Make an offer". Sellers usually accept 10–20% off. If they accept, you get 48 hours to check out at that price. One pending offer per conversation at a time.

Standard (USPS Ground) is 3–5 business days, Express is 2 business days, and locker pickup is 3–5 days. Sellers have 5 days to ship — if they miss it you can cancel for a full refund.

Open Orders → the order → tracking. Once the seller adds a tracking number you will see live status. If it has been more than 5 days without shipping, cancel the order for a refund or message the seller.

A Boost puts a listing at the top of search, category pages and the home feed for 3 or 7 days, with a small Boosted tag, like a bump on Vinted. From $1.95 per listing. Boost 2, 3 or 5+ listings together from your seller hub and the pack is 5%, 10% or 15% cheaper. Pay with your eddy balance, credits or a card. A boost is not refunded if the item sells early — that is the point.

Set a bundle discount (5–30%) on your seller hub or in Settings → Seller. Every listing of yours then shows "Bundle & save", and the discount is taken off automatically when a buyer takes 2 or more of your items in one checkout. You fund it; Buyer Protection is unchanged.

When the buyer confirms delivery (or 3 days after delivery, automatically) the money moves from Pending to Available in your Balance. Withdraw to a bank account or debit card anytime — transfers take 1–3 business days.

Once an item sells, pack it, drop it at the carrier, and add the tracking number on the order page. Prepaid labels are on the roadmap; for now the buyer pays shipping and you are reimbursed as part of the item price.

Counterfeits, replicas, weapons, tobacco/vapes, medication, cosmetics that have been opened, underwear, recalled items, and anything illegal. See the Terms for the full list. Listings that break the rules are removed and repeat offenders are banned.

Yes — open your item and choose Edit, Mark reserved, Hide, or Mark sold. Sold-through-eddy items cannot be relisted; create a new listing instead.

Pick a locker near you at checkout and collect the parcel with a code whenever suits you. Add locker addresses under Settings → Shipping.

Check with neighbors and your building first, then wait 24 hours — carriers sometimes scan early. Still nothing? Open a request from the order page and we will investigate with the carrier.

Photograph the item and packaging as it arrived, then open a request from the order page within 2 days. Do not confirm delivery.

Chat refuses messages that contain an e-mail address, a phone number, bank or card details, or an invitation to pay or talk outside eddy (WhatsApp, Zelle, PayPal, bank transfer and the like). Buyer Protection only covers orders paid on eddy, and scammers always try to move you off the platform. Keep everything here and you are covered. Messages with profanity get a nudge to rephrase; sending anyway flags the message for our trust & safety team.

Yes — tap the paperclip in any conversation to attach a photo (JPG, PNG, WebP or GIF, up to 8 MB). Useful for showing a flaw, a label or proof of postage.

Never do it. Off-platform payments are not protected and it is the number one scam pattern. Report the user from the chat menu — we remove these accounts quickly.

Use "Report this listing" at the bottom of any item page, or the ••• menu in a chat to report or block a member. Reports are reviewed by a human.

Open the chat, tap ••• → Block. They cannot message you, make offers, or buy your items. Manage the list under Settings → Blocked users.

Card details go straight to our payment partner over an encrypted connection; eddy only stores the card brand and last 4 digits.

Open System status from the footer (eddy.com/status). It shows seven systems — the storefront and seller tools in your browser, plus accounts, search, payments, auctions and messaging on our side — each checked once a minute, with 90 days of uptime, response times and every incident. The page also measures your own connection to eddy, so you can tell an outage from a slow network.

Email ✓, Phone ✓ and ID ✓ show which checks a member completed (Settings → Verification). Business sellers also show their company name and registration, as EU consumer law requires.

Verify your phone number first, then Settings → Password & security → Two-factor authentication. Every login will then ask for a 6-digit SMS code.

Settings → Privacy & data: download everything we hold about you as JSON, or request erasure. We answer within 30 days; records we must keep for tax law are pseudonymised instead of deleted.

Go to Log in → Forgot password. We email a link that is valid for 1 hour and logs out all other devices when used.

Settings → Profile. Usernames must be unique, 3–24 characters.

Settings → Password & security → Delete account. Finish any in-progress orders first. Completed order records are retained as required by law.

Yes. Use "Continue with Google" on the login or sign-up page. If you already have an eddy account with the same email, it is linked automatically.

Scroll to the footer on any page: pick a language from the dropdown and choose Light, Dark or System. Logged-in members keep the choice on every device.

A seller sets a starting bid and a duration (1–10 days). Bids are binding. When the timer ends, the highest bidder wins and has 48 hours to pay through eddy at the winning price — Buyer Protection applies exactly like a fixed-price order.

The next bid must beat the current one by a small step: $1 under $50, $2.50 under $200, $5 under $500 and $10 above that. The product page always shows the minimum.

Yes, but a bid placed in the final 2 minutes extends the auction by 2 minutes, so everyone gets a chance to answer. There is no hidden reserve on eddy.

No — auctions are bid-only. Fixed-price items can go in your cart and be paid together in one checkout, one order per seller.

Bids are binding. If you do not pay within 48 hours the item is offered to the next bidder and repeated non-payment restricts bidding on your account.

Add fixed-price items from any seller, then check out once. Each item becomes its own order with its own tracking, because sellers ship separately. Shipping is charged per item.

Prices can be shown in USD, EUR, CZK or PLN — pick one in the footer or in Settings → Preferences. Payments are charged in USD; the other currencies are converted at the daily rate shown on the page.

Yes. Add a European bank account (IBAN) under Balance → Payout methods. US sellers can add a US bank account or debit card.

Type the code in your cart under "Gift cards & coupons". A coupon takes a percentage or a fixed amount off the item prices (never off Buyer Protection or shipping); some codes are for first orders only, once per member, or a single category — the cart tells you exactly why a code cannot be used. One coupon per order, and you can combine it with a gift card. If an order is refunded in full, the coupon use and the gift-card money come back to you.

Buy one at eddy.market/gift-cards — pick a design and an amount from $25, and it is emailed to the recipient right away. To redeem, paste the code into your cart; any balance left over stays on the card and never expires. Your cards are listed under Gift cards → My gift cards.

Tap "Follow" on any profile. Their new listings show up in Your feed (account menu) and you get a notification when they list something.

Yes. Search with any filters, then tap "Save search" above the results. We check every new listing against it and notify you about matches. Manage them at /searches.

A seller can give 5–30% off when you buy two or more of their items in one checkout. It is shown on their listings, applied automatically in the cart, and comes off the item prices — never off shipping or Buyer Protection.

A seller can send a 24-hour discount to everyone who favourited an item. If you got one, the product page and checkout show the lower price for you only. Sellers: the option is on your listing page.

Optional automation for sellers: set a lowest price, a step (5–15%) and a rhythm (every 3–14 days). eddy lowers the price on schedule, stops at your floor, and tells everyone who liked the item each time.

No. Enter the most you would pay; eddy bids for you in minimum steps, only as high as needed to stay ahead. Your maximum is never shown. If someone beats it you are notified at once.

Our team physically checked that designer item before it was listed. The badge is added only by staff and shows on the product page and in search.

Favourite an item and you are told every time its price goes down — whether the seller lowered it or smart pricing did. The old price is shown crossed out for 30 days.

It is 5% of the item price plus $0.70, shown before you pay. It funds refunds, secure payments, and our support team. Sellers pay nothing to list or sell.

Listing is free. eddy takes a 10% commission when your item sells, deducted from your payout. Buyers pay the Buyer Protection fee and shipping.

Yes — vehicles (Auto → Cars or Motorcycles) are the only listings with a fee: a one-off listing fee, currently $15, paid when you publish. The listing stays up until it sells, and there is no commission on the sale. Car parts have no listing fee; eddy keeps a small commission on the sale instead.

Buyers: 5% + $0.70 Buyer Protection per order, plus shipping at cost. Sellers: nothing. See /fees for the comparison with Vinted, eBay, Mercari and Aukro.

Seven days after shipping, the order page shows "Report not received". Report it and a case opens at once; if the carrier never confirms delivery you are refunded automatically 20 days after shipping. Sellers who shipped with tracking are paid anyway under Seller Protection.

Approved refunds are returned to your original payment method within 5–10 business days, or instantly to your eddy balance if you prefer.